Our repairs come with a 6 months warranty on parts and 90 days on labor. Warranty claims will be addressed by repair or replacement of the faulty equipment. Refunds may only be given once we have decided repair and/or replacement of your equipment will not be adequate. We are not responsible for signs of liquid, power, and impact damage. We cannot be responsible for damage caused by weather or human factors. Warranties go into effect from the date of the invoice, NOT the date the equipment is picked up. In the event warranty service is required, we request the customer to notify us promptly, and send/bring the unit to us directly for the issue to be diagnosed & resolved. If a unit has been serviced by another repair facility, there will be no warranty without prior approval.
Payment is normally due upon completion of a service. Payment by check or cash must then be received within 15 days from date of invoice. No mail-in orders will be shipped out until payment is received. Returned checks will be charged a $25.00 fee in addition to the check’s original amount.
ABANDONED SYSTEMS/LACK OF CONTACT INFORMATION
When an order is first received and first completed, multiple efforts will be made to contact customers using all the means they have provided. When 30 days from the arrival date or completion date with no contact or payment have passed, the system may be scrapped or sold. Also, the hard drive will be cleared of all personal data no matter the case.
We cannot be responsible for any loss or damage caused to your items during shipping. This includes incoming and outgoing orders. All of our shipments are packed safely, checked, and insured with the shipping carrier. We recommend insuring your outgoing shipments. Claims are the responsibility of the customer. If we need to make a shipping claim from our end, we will comply.
Qualifying individuals and institutions are eligible for a 10% discount on all labor performed on any service. Qualifying individuals include: Senior citizens, active duty military, police fire, or rescue personnel, and full-time students ages 18 and older. Individuals must request the discount in order to receive it. Qualifying institutions include: Churches, non-profit organizations with fewer than 50 employees, K-12 public & private academic institutions, and private universities with under 5,000 full-time enrolled students.
TURNAROUND TIME GUIDELINES
Most orders are able to be completely processed within 3-7 business days. When expedited service is requested, we will do our best to meet a 1-3 business day turnaround. The turnaround time can very if certain parts need to be ordered.