FAQs

How does this repair process work?

You fill out the online repair form, package & send your laptop. After the repair is completed, we will contact you and payment will be made before sending the laptop back with a tracking number.

What is your turnaround time?

Regular scheduled repairs are 3-14 days turnaround time. If it’s a component level repair on the motherboard, it may take 7-14 days.

Can I save shipping costs by dropping off my laptop to you & picking it up when it’s done?

Yes.

Retail stores sell laptops for $400-500, is it really worth the money to repair the computer?

Absolutely! The cost of repair is almost always cheaper than buying a new computer. You’ll see that our prices are affordable and worth the cost of repair!

Who works on my computer?

We have dependable and knowledgeable technicians that will repair the computer no matter what the problem may be.

How accurate can the diagnosis be over the phone?

We try to give the most accurate quote possible to give the customer an idea of what the costs may be. Of course, that’s not 100% guaranteed until we physically receive and diagnose the computer.

Do you charge for diagnosing the computer problem?

Diagnosis is free, we only charge for return shipping if you use our Mail-In repair services.

How can I trust your company when mailing in my computer?

We’ve been in business for almost 10 years and we have had nothing but positive reviews by all our customers. We work with 100% integrity and dependability!